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FAQ on Warranty Service

I cannot find the model name in my computer. How can I find it?
The computer model number is printed on either the back of the computer, or on the bottom of your computer case. The model number should have 2 letters and at least 3 numbers following the letters. EX: CNxxx-xxx; CTxxxx-xxx.


My warranty period has expired. How can I get out-of-warranty service?
You can obtain out-of-warranty by contacting Datus Technical Support via Fax or Phone. You will be billed a service fee which may be billed to a credit card. Technical Support 1-877-MY-DATUS


I have a defective Daewoo branded monitor. How can I get service?
According to the contract with Daewoo Telecom, Datus will provide support for Daewoo computers sold through Datus and Datus authorized resellers in the United States only. Please contact Daewoo Monitors at 1-888-323-9668


I recently purchased Qrium branded computer in an Internet auction site or computer auction but the something is missing. How can I get a replacement?
Purchasing any Datus product from a reseller not authorized as a Datus authorized reseller will void any warranties available to the purchaser of that product and void all support and warranty claims for that product.


I lost my Factory Restore CD. How can I obtain another Factory Restore CD?
The factory restore is designed to restore Datus computer to the original factory settings and restore the original factory installed software. A replacement Factory Restore CD may be purchased thru the Datus Sales Department after verification to the ownership of the Datus product that will be restored.


I purchased Daewoo branded computer in Canada. How can I get the service?
According to the contract with Daewoo Telecom, Datus will provide support for Daewoo computers sold through Datus and Datus authorized resellers in the United States only. For Canadian Technical Support, please call 1-877-329-8351


I dropped my notebook computers and now my display doesn’t work. My notebook is still covered under warranty. How can I get this repaired?
Datus will not provide warranty service for any cause not related to product defect or condition uncontrollable to Datus such as damage resulting from accidents, fire, water, lightening or other acts of nature.